Product & Service Reviews
“Thank you for all you guys do for us, continually impressed with the product and the support, and you guys will continue to have our business.” – South Carolina “I just finished uploading some phone records from Sprint as well as PCMD from Sprint. I just wanted to say the upgrades to your finished product are amazing. The PCMD mapping helped us get an aggravated robbery suspect and put him near the scene just before the robbery happened. I appreciate that you guys are always improving your product, which helps us keep improving our cases!” – Texas “I wanted to give you a success story of sorts on a case I am working using Trax. I used Trax for a burglary investigation. The suspect denied multiple times coming to our city and further advised that he has never been to our city. I obtained a court order for his call detail records prior to having Trax. Once the court order was answered I plugged the call detail records into the system and sure enough the suspects cell phone was mapped hitting a tower approximately .20 miles from the victim’s residence. The suspect was recently indicted for burglary of a habitation.” -Texas “My DA was impressed when I ran one phone record for her! When it came back in under a minute she was blown away! I believe the words were, “You just saved me DAYS of plotting towers!” We were able to run the records she had while we were in her office because the system is web based (which is awesome). This took about 15 minutes for all of them by the way. I’m not surprised she called and I’m glad she did. I believe in your product and every cop should have it to help them with their cases. “ – Utah “I wanted to let you know that both you and your team’s customer support has exceeded any expectations that I may have had. I received a message from your support team after I had a failed report upload. I appreciate your researching my states applicable laws. I will continue working with my investigators and try to educate them on the necessity of tower info in warrants, even if it means having to sit down with the prosecuting attorneys.” – Minnesota “One of the first cases I started working after getting TRAX and attending training, I testified for a full day and the defense had their own expert as well. The first trial was a hung jury, but this time they took 3 hours to convict on 1st degree murder, etc. My testimony on cellular analysis was one of the only differences in the 2 trials. Thanks for your guys work and product!” -Florida “I honestly can’t say enough good things about TraX. The tool takes an 8 hour job I’ve been doing and makes it a 5 minute job. With the scientific method to back it all up (which is great because I’m a science nerd) it gave the product all the weight I need to get my highers to support this product. I also have convinced my direct supervisors to support the certification program and how that can help the department and our cases as a whole. I’m very excited about this and again please extend my thanks and enthusiasm to the ZetX crew. “ – Arizona “[Suspect] was convicted on all counts. Everyone else hung 10-2 guilty. The jurors enjoyed your testimony and gave it a ton of weight. “I honestly can’t say enough good things about TraX. The tool takes an 8 hour job I’ve been doing and makes it a 5 minute job. With the scientific method to back it all up (which is great because I’m a science nerd) it gave the product all the weight I need to get my highers to support this product. I also have convinced my direct supervisors to support the certification program and how that can help the department and our cases as a whole. I’m very excited about this and again please extend my thanks and enthusiasm to the ZetX crew. “ – Arizona “Just wanted to take a moment and personally say Thank You! At different times ZetX has helped me outside of normal business hours and on the weekend. I really appreciate this kind of service and the recent help on an Agg. Burglary/Attempt Murder x3 people case helped in me figuring out some of the real life/real time learning curve. We were able to successfully locate and safely capture our shooter who was a “heavy tech guy” actively trying to mislead police and conceal his location. Good work guys and thank you!!!!!!!” – Ohio “The ZetX platform is a game changer. The fact that you don’t have to work pivot tables in Excel is absolutely incredible.” -Florida “I just want to take the time to tell you what a great job you guys do and the customer service Zetx provides is exceptional. We work with plenty of software vendors and none come close to the support that you offer. Well done.” – Connecticut “We had a robbery trial that was scheduled for today. One of our three investigators that attended [ZetX] expert class had prepared an extensive PowerPoint presentation—-. He was able to place all five co-defendants at the robbery and other locations related to the robbery. He was hoping to use this case toward his expert certification but once again the defense was presented with the Commonwealth Attorney’s open file policy and ALL FIVE plead guilty. We are talking about 22 years a piece. Not a gift by any means. My point is that the product works too good in the sense that it is so visually damning to the defendant that they almost always plead guilty when confronted.” -Virginia “It was impressive to see the capabilities of TraX and being able to see how records are extracted help me better understand what I am looking at. Most officers like myself don’t fully understand what we are looking at when we review a CDR. Most of us are looking at who the person is calling but never utilize tower information or any other detail provided. This course will help me fully conduct a complete investigation using phone records. It makes me wonder what I missed before.” -North Carolina “[Trax] worked great! We were able to determine our victims whereabouts during the hours leading up to his death. It was nice having a web based program that we were able to use in our mobile command center, as opposed to calling out an analyst to assist in the investigation.” -New Jersey “First off just wanted to say thank you. The training and usage for me of Zetx over the last two years has been extraordinary. Usage of the compilations and records analysis have resulted in multiple 1st degree murder convictions in the last year alone and I’ve lost count how many times I’ve used the software; practically daily. Recently, I was contacted by a local PD who were actively searching for a missing endangered 3yo child who had been in the custody of her suicidal father and had believed to have left the state. [We went to work on the case] and records were processed in Trax as well as LIVE; within 15 minutes of getting the data it was plotted, analyzed and a location was drafted where a team should start looking for the suspect/vehicle/child. 15 minutes after that, the child was found unharmed, suspect was taken into custody. “I just wanted to pass on my thanks to ya’ll for all the mapping help ya’ll have given over the last week or so. Just to give you an update on the case we were working on. It started as a missing person with suspicious circumstances and unfortunately turned into a murder investigation. As of 7pm (central time) last night, we had recovered the body of a missing female and put in jail our 4 suspects for 1st Degree Murder, Kidnapping, and Arson. If you would like to see information about the case go to WAFB.com (Tahereh Ghassemi was the victim’s name) which is a local news outlet that has a good article about the case. Also, ya’ll should be getting a call within a day or two from my captain to begin the process on starting an account for our agency. Again, please pass on to your people our thanks for all your help.” – Louisiana “I like how easy the records are to dump in the software and how fast they process without much effort.” Federal Agency “Guilty on all counts and aggravators. Thanks for your help. The jury really bought the cell phone evidence when it was matched with everything else. One thing the defense attorney pointed out was that the cell phone info on [the suspect] was much better in terms of likely accuracy than the others.” -Washington “Lots of great tools to use in my daily scope of investigations!” – LouisianaSouth Carolina
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Arizona
Thanks again for your help in this case.” – Arizona
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Just a testament to your software, the training you have provided, and it being put into use.
It’s made me a better investigator and I enjoy sharing the knowledge.” – MassachusettsLouisiana
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